Return Policy

Cancellation

We agree to cancel the order before delivery or production of the product. If the order is canceled you will receive a full refund. If the product has been shipped, we cannot cancel the order.

Return (if applicable)

We accept the return. The customer has the right to request a return within 14 days of receiving the product. To qualify for return, your item must be unused and in the same condition as when it was received. It must also be in the original packaging. To complete the return, we need a receipt or certificate of purchase. Please do not return your purchase to the manufacturer. The customer only needs to pay the freight at most once (including return); Return does not charge consumers a restocking fee.

Refund (if applicable)

After we receive and review your return, we will send you a receipt notice by email. We will also inform you of the approval or rejection of the refund. If you are approved, your refund will be processed and the original credit card or payment method will automatically post to your credit card for a certain number of days.

 Delay or loss of refund (if applicable)

If you haven't received your refund yet, double-check your bank account first. Then contact your credit card company, and it may take some time for the refund to be officially announced. Next, contact your bank. Before the refund is posted, it usually takes some processing time. If you have completed all these operations and still have not received the refund, please contact us. Email: serve@indelibleone.com

Please contact our customer service for the return address.